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FAQs

This section of our website has been dedicated to answering some of the common questions parents and families may have regarding their children.

With which hospitals are your doctors affiliated?

Kids First Pediatric Partners has privileges at Lutheran General Hospital, St. Francis Hospital, and North Shore University Health Systems (Evanston Hospital), and is affiliated with Ann & Robert H. Lurie Children’s Hospital of Chicago.

I’m expecting a new baby. Do I need to see the doctor before I deliver?

While you certainly don’t need to come into the office before your baby is born, you may want to meet us in person. We welcome prospective parents to make an appointment with our office.

Once you choose our practice, give the doctor’s name to the registration desk at the hospital when you go in to deliver or when you preregister. They will contact us as soon as your baby is born.

What hours is your office open?

Our extended office hours are one of the many aspects that sets us apart. We are open seven days a week and even late in the evening on some days because we know that children do not get sick from 9-5!

We are open Monday-Friday for sick walk-in hours for established patients from 8-9:30AM, with no appointment necessary.

We are open Monday-Thursday by appointment only from 9:30AM-8PM, on Friday from 9:30AM-5PM, on Saturday from 9AM-1PM and on Sunday from 8AM-12PM

We are not open New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Will I always see the same provider?

Most patients see the same doctor for appointments made ahead of time. This is part of our Medical Home philosophy, allowing us to establish rapport with families and to best know kids’ personalities and medical history. Children within the same family will often see different doctors because of different genders or personalities. We do all share the same goals and medical values.

Can I just walk in with a child in the case of an emergency?

We ask that you please call our office to find out if we can see your child. We are accustomed to fitting patients in throughout the day, as that is the nature of a pediatric practice. If you really think it is an emergency, go to the emergency room, which is best equipped to handle true emergencies.

What if I just have a question?

Our triage nurses stand by the phones during all office hours and are prepared to answer any and every question. No question is too big or too small. Believe us when we tell you that we have heard and seen it all!

Our nurses typically return calls within a few minutes and do consult a doctor when needed.

We suggest mid-morning or mid-afternoon as the best time to call and discuss routine issues such as feeding and sleeping. You will be transferred to our nurse triage line where you can speak directly to a nurse or leave a message for a call back. Emergencies will be handled immediately. Remember, if you have Caller ID with a blocking feature, please remove it with *87 before placing your call so the nurse can return your call.

How do you handle after hours calls?

After office hours, we ask you to use common sense and call only if it is a reasonable concern or emergency. We understand that when it comes to children, emergencies can and do occur. For urgent medical questions and concerns, medical providers can be reached 24-hours a day during non-office hours by calling our 24-Hour Answering Service at (773) 250-6232.

How often do you see infants the first year?

After discharge from the hospital, we ask that you schedule your first visit to the office with your infant within one week. We check that your baby is gaining back his or her birth weight and discuss and questions, issues or expectations you may have. We also have our lactation consultants available for moms who are breastfeeding, and a lactation room for nursing moms. The next routine well-child exams occur at one month, two months, four months, six months, nine months, and twelve months. Each visit helps us answer questions, check on your child’s development and follow our immunization schedule.

What about school forms, school forms or immunization records?

We will gladly complete these forms for you. In order to do this, your child should have had a well child visit within the past 12 months. Visits for an illness address a specific problem and are not comprehensive enough for us to complete these forms. There is no charge for completing these forms but please allow us one week to complete forms. They can be mailed or faxed, if that is what works best for you.

Which insurance plans do you take?

We accept most insurance companies, including Illinois All Kids/Public Aid. For any questions you may have regarding billing information, please call our office at (847) 676-5394 to speak to our Patient Accounts Manager Lisa, or email billing@kidsfirstpediatricpartners.com

We participate in most health care plans offered in the area. It is advisable to notify your insurance carrier of your baby’s arrival and that you have selected one of our pediatricians as your child’s PCP (primary care physician) to ensure maximum coverage for health care costs. Some policies will not cover the expenses for your baby unless notified within 30 days of birth. We also require that you notify us (by copy of front and back of insurance card) any time a change is made to your insurance plan or carrier. We ask that you familiarize yourself with the coverage of your plan and it’s restrictions. You are ultimately responsible for services that are not a covered benefit. Please be sure to bring your insurance identification card with you to each visit.

How do you handle co-pays or fees?

Your insurance company expects the payment of your co-pay at the time of service, as do we. Our policy is not to bill for co-pays, but if we must, a billing fee will be added to your charge. We accept cash, check, American Express, MasterCard, Visa and Discover.

Fees for services rendered are based on the prevailing fee schedule for this area. Payment is expected at the time of visit. You may pay by cash, check or American Express, MasterCard, Visa and Discover. In the cases of divorced parents, we expect the parent or person who brings the child to the office to pay any fees. All co-pays must be paid at the time of the child’s visit regardless of who accompanies the child. In the event that a friend or relative brings your child to the office, we ask that person to be responsible for paying the bill or co-pay. Please save your cash receipts. For your convenience, you may keep your credit card information in your file and sign an authorization that allows us to charge your account for your co-pays or co-insurance.

How do you handle referrals?

Most managed care insurance plans require referrals from your primary care physicians before your child can be seen by a participating specialist. We require at least 72 business hours for processing referrals and are not allowed to backdate any referral requests. Our referral line is open during business hours Monday through Friday to expedite your requests.